Shipping Policy

Order Processing
All orders are processed and dispatched within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Times
We ship internationally to most countries. Estimated delivery time is 7–12 business days from the date of dispatch, depending on your location and local customs processing.

Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, local holidays, and courier delays may occasionally extend delivery beyond the stated timeframe.

Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey in real time.

Shipping Delays
While we work hard to ensure timely delivery, occasional delays may occur due to high order volume, customs inspections, or unforeseen courier issues. We appreciate your patience and will do our best to keep you updated if any delays arise.

Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Questions?
If you have any questions about your order status, feel free to contact us at oqvastore@gmail.com — we're happy to help!